Kundendienst:Handgemachte Weltbietet außergewöhnliche Produkte und ein fantastisches Einkaufserlebnis. Kontaktieren Sie uns bei Bedenken oder Problemen mit Ihrem Kauf.
Product care
Cleaning:Rub lightly with soft damp cloth dipped in light solution.
Storage:Keep it well aired out or in a cloth bag. DO NOT enclose in plastic bags for a long period of time.
Moisture Control:During monsoon if fungus develops, rub it off with a soft cloth dipped in mild solution of Dettol.
Conditioning & Polishing:If it becomes dry and lifeless apply small amount of leather cream to lubricate and replenish the original sheen of leather.
Shipping Information
Tracked and insured FREE international shipping.
Standard transit time:
USA & Canada: 4-5 business days.
UK: 4-5 business days.
Europe: 4-5 business days.
Australia: 5-7 business days.
Rest of World: 7-10 business days.
A tracking ID is provided to customers as soon as their order is shipped (via Fedex or DHL).
1 Year Warranty & 30 Day FREE Returns
FREE RETURNS POLICY
If you're not 100% happy with your HW you can return it for FREE for up to 30 days after receipt.
Items must be unused and in their original packaging.
You must notify us within 30 days of receiving your product.
We cannot accept returns on personalized items.
1 YEAR WARRANTY POLICY
Every HW is covered by a one year warranty and instant replacement guarantee.
How To Make A Warranty Claim:
Send us an email with your order number and photos detailing the fault.
We'll send you an instant replacement within 1-2 business day. Easy!
What's Covered:
Tears to the external leather structure, straps, grab handles or internal lining.
Hardware - zips, pullers, buckles or press studs.
What's Not Covered:
General wear, overloading or accidental damage (including water damage - HW's can get wet but don't drop them in the bath!).
Natural ageing process of the leather or material, such as patination, scratches and burnishing.
