Every HW is covered by a one year warranty and instant replacement guarantee.
How To Make A Warranty Claim:
How To Make A Warranty Claim:
- Send us an email with your order number and photos detailing the fault.
- We'll send you an instant replacement within one business day. Easy!
What's Covered:
- Tears to the external leather structure, straps, grab handles or internal lining.
- Hardware - zips, pullers, buckles or press studs.
What's Not Covered:
- General wear, overloading or accidental damage (including water damage - HW's can get wet but don't drop them in the bath!).
- Natural ageing process of the leather or material, such as patination, scratches and burnishing.
