1 Year Warranty

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Every HW is covered by a one year warranty and instant replacement guarantee. 

How To Make A Warranty Claim:
  • Send us an email with your order number and photos detailing the fault.
  • We'll send you an instant replacement within one business day. Easy!
What's Covered:
  • Tears to the external leather structure, straps, grab handles or internal lining.
  • Hardware - zips, pullers, buckles or press studs.

 

What's Not Covered:

  • General wear, overloading or accidental damage (including water damage - HW's can get wet but don't drop them in the bath!).
  • Natural ageing process of the leather or material, such as patination, scratches and burnishing.