FAQ

Image banner

Give customers details about the banner image(s) or content on the template.

SHIPPING
What are the shipping options available?

As our customers live in different time zones, we use multiple carrier services like USPS, FedEx, UPS, ON Track, and DHL to ensure time-efficient delivery of products. The shipping services available may vary depending on your location.

How long will it take to receive my item?

After placing an order, we send a request to our workshop to begin crafting your item. If we have a ready-made piece matching your order details, we typically dispatch it within 24 to 48 working hours. However, this process may take longer over the weekend. The product is usually delivered within 5 to 7 days once dispatched.

I mistakenly entered the wrong shipping address. What steps should I take?

Please reach out to us within 24 hours of placing your order. While we can't guarantee adjustments, we'll make every effort to ensure your bag reaches the right doorstep!

Is expedited shipping an option that you provide?

Expedited shipping is available for a fee. Simply choose the Next Day Air, Two Day Air, or Three Day Air method during checkout. Please be aware that we are closed on weekends and major holidays. If you place an order on Saturday, it will not be shipped until Monday.

ORDERS
How can I obtain a replacement part if needed?

We provide replacement services for buckles, straps, and hardware. Kindly email us at support@handmadeworldbags.com to submit your request.

Is it possible to cancel my order?

You do have the option to cancel your order. Simply navigate to the 'Cancellation' tab on the same page from which you placed your order and proceed by selecting 'Cancel'.

Where is the bag manufactured?

This exquisite bag is proudly crafted in India, a hub of artistry and elegance. We are a renowned leather bag manufacturing and trading brand. Our bags are a fusion of the latest styles, fashion trends, and a generous dose of creativity, resulting in high-quality, beloved products. Prior to release, each bag undergoes rigorous quality checks, earning the unwavering trust of our valued customers. Experience the perfect blend of style, craftsmanship, and trust with each of our exceptional bags.

What If I Need to Return or Exchange The Product?

For returns or exchanges, please make your request within 30 days of delivery. The product must be unused, with the original tags, and accompanied by a receipt of purchase. Return charges are the responsibility of the customer. Once the product is returned, we will initiate the refund or exchange within 24 hours.

What recourse do I have if I'm dissatisfied with my product?

If you are dissatisfied with the received product, we are open to exchanges, covering workmanship defects, sizing issues, and more. Please contact us at support@handmadeworldbags.com to initiate the process.

What is the return policy?

Every purchase with us is an investment. If, upon receiving your order, you find it isn't the perfect fit, you have a 30-calendar day window from the time of purchase to initiate a return.

PAYMENTS
What forms of payment do you agree to?

We provide safe online purchasing and accept payments from Visa, Mastercard, Apple Pay, American Express and PayPal.

What is the expected timeframe for my refund to be reflected in my account?

After receiving your returned item, our returns department will typically process it within 1-2 days. Upon confirming the item is in new and unused condition, we will initiate a refund to your account. Please allow up to 24 hours for the refunded amount to reflect in your account.

BAG QUERIES
Do leather backpacks hold up well?

Yes, the leather backpacks hold up well because the leather bags are not only lovely and fashionable; they are also thought to be durable. Genuine leather is a tough and long-lasting material that can withstand regular wear and tear. Due to its strength, it is frequently used for bags, notably backpacks.

What are the recommended care instructions for my bags and leather?

Leather care is straightforward. For light dirt, a gentle wipe with a damp cloth or a quick rub down works wonders. In case of heavier dirt, dedicated leather cleaning products can be used for cleaning and restoration. However, always follow with a leather conditioner after using any cleaner.

Why does the color of my bag appear slightly different from the online picture?

Slight variations may occur due to the genuine leather's nature, natural dyeing techniques, and potential photography effects. Each handmade leather item possesses its unique characteristics, making every piece slightly different and special.

How do I keep my leather bag when not in use?

To maintain your bag's shape, gently stuff it with bubble wrap, avoiding newspaper due to potential ink transfer. Store the bag in a dust cover or a pillowcase, avoiding plastic bags that can trap moisture, potentially causing mildew or mold. Your bag deserves the best care!

How can I get rid of Strong Leather Smells?

Leather is a natural product that can have a stronger smell, especially when it is new. However, this disappears automatically after a while. Our vintage style leather bags are also vegetable tanned, as we do not want to use any environmentally harmful substances. Vegetable tanning does not completely neutralize odors. It helps to use the bag regularly, to air it out or to fill it with scented sachets. Another tip is to put the bag in a box of newsprint overnight, as the paper can absorb unwanted odors.

How can I obtain a replacement part if needed?

We provide replacement services for buckles, straps, and hardware. Kindly email us at support@handmadeworldbags.com to submit your request.

MISCELLANEOUS
What is your warranty about the product?

Your satisfaction is our priority - we stand by our products with a 100% guarantee. if a product disappoints or arrives damaged within 30 days, we offer an easy, unused, money-back return. Our bags use only the finest materials, showcasing our commitment to excellence.

Am I able to modify my order?

Unfortunately, we can not modify an order once it has been placed on our website. However, you may cancel the order if it has not been shipped out and place a new order. Please contact our customer service and they will help you.

Can I customize my bag?

Typically, we don't offer bag customization due to extended delivery times and associated costs. However, should you be willing to cover these additional expenses and agree to our terms, we can certainly accommodate your request if feasible.

How can I register a complaint?

While we strive to provide a complaint-free experience, if you do have any concerns, please email us at support@handmadeworldbags.com with the details. We are committed to investigating and aim to respond to all complaints within 5 working days.

My question hasn't been answered here. How can I reach out to you?

Feel free to reach out via email at support@handmadeworldbags.com for any inquiries, feedback, or excellent suggestions you may have regarding our products. Don't hesitate to share your compliments and experiences with our Leather Bags! We eagerly await your valuable input.

Featured collection

32% off
Full Grain Leather Messenger Briefcase Bag with Top Handle
Features of Full Grain Leather Messenger Bag
The Timeless Espresso
Sale price
$81.99
List price
$119.99
41% off
Brown Leather Backpack By Handmade World with Front and Side Pockets and White Background
Man sitting on sofa working on laptop and beside is leather laptop backpack By Handmade World
128
The Ascend Vertiroam
Sale price
$89.99
List price
$149.99
52% off
Leather Messenger Bag 15 inch
Top Handle Messenger Bag 15 inch
1
The Hickory
Sale price
$67.99
List price
$139.99
Sale
The Deckard
The Deckard
20
The Deckard
Price
$69.99$81.99
Sale
Handmade World Brown Leather Messenger Bag with front pocket and 2 buckles and shoulder strap
Handmade World Brown leather Messenger bag sitting on the table with flower vase and book
107
The Executive Elegance Brown
Price
$67.99$82.99
Sale
The Historic Convertible Brown
The Historic Convertible Brown
The Historic Convertible Brown
Price
$75.99$79.99